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Introduction: Why Chatbots Are Becoming Essential for Modern Businesses Businesses today are expected to respond instantly. Whether it’s a website inquiry, a WhatsApp message, or a product question, customers don’t like waiting. This shift has pushed many companies to look for smarter ways to handle conversations without increasing team size. That’s where custom chatbot development Mumbai is gaining strong attention. Instead of relying only on human support, businesses are using chatbots to manage queries, capture leads, and stay available 24×7. From startups to large enterprises, the demand for reliable chatbot development solutions is growing steadily. What We’re Seeing in the Market From a practical point of view, the market has changed a lot in the last few years. Earlier, businesses were okay with basic chat widgets. Now, they are asking for intelligent systems that can understand user intent and respond in a natural way. Many companies approac...